This policy explains how cancellations and refunds work for Apna Lock Premium, provided by Elon Tech.
1. How billing works
- Setting up UPI AutoPay costs ₹1, charged once when you approve the mandate. This amount covers the 1-day trial and is not refunded.
- After the trial, ₹399 is charged every month until you cancel.
2. Cancelling
- You can cancel any time from Profile → Payment Settings → Cancel subscription, or by revoking the AutoPay mandate in your UPI app.
- Cancel at least 24 hours before the next charge date to avoid being charged for the next period.
- After you cancel, no further amounts are charged. Premium features stop once the cancellation is processed.
3. Refunds
We generally do not refund a period that has already started. We do refund, in full:
- duplicate charges for the same period;
- a charge taken after you had cancelled (including after revoking the mandate);
- a charge for which the Service was not available to you because of a fault on our side, which our team confirms.
Requests must be made within 7 days of the charge.
4. How to ask for a refund
Raise a ticket in the app (Profile → Help & Support, category "Payment") or write to support@eloneteches.com with your registered mobile number, the date and amount of the charge and the UPI reference number. We reply within 2 business days.
5. When you get your money
Approved refunds go back to the same UPI account / bank account within 5–7 business days. Your bank may take longer to show it.
6. Failed or pending payments
If money left your account but the payment shows as failed or pending, it is usually reversed automatically by your bank within 5–7 business days. If it is not, contact us with the UPI reference number.
7. Changes to this policy
We may update this policy. The version in the app is the current one.